Gandlake

Mark is responsible for the efficient collection of over £350 million and accurate assessment of benefits totalling in excess of £300 million. He has lead a number of corporate projects that have delivered considerable efficiencies, including the rationalisation of payment channels, procurement to pay, new ways of working and increased automation using a variety of technologies, saving Croydon over £3 million in the last 3 years.

When it comes to online services and achieving successful channel shift, the award winning work Carol is doing at Harrow is seen as a blueprint for other Local Authorities. The Access Harrow Programme had over 7500 users signed up in the first year, with 3500 log-ins per month, and savings of more than £300,000 per annum.

Jerry’s role has seen him oversee the establishment of a single Revenues & Benefits service from the 3 legacy district councils, including the delivery of significant financial savings. This involved some early and positive organisational decisions concerning location, processes and team structure. The team’s success has been underpinned by the delivery of a single converged Revenues & Benefits ICT system ready for vesting day in April 2009. A project that was recognised by SOCITM as ‘Transformation project of the year’. The Audit Commission has also recently concluded that the new Cheshire West and Chester Benefits Service has ‘Excellent’ prospects for improvement and the team has just received the IRRV silver award for Excellence in Social Inclusion.

With Gandlake Online now providing access to over 7.6 million accounts, Bill is regarded as one of the leading experts in his field. He will explain how todays online technology has moved forward and opened the door to a whole new level of savings and customer service for the forward looking council.