Posts Tagged ‘Harrow’

Harrow named Best Achieving Council at the MJ Awards 2011

Wednesday, July 20th, 2011

Harrow has picked up the highest accolade of Best Achieving Council in the UK at the prestigious MJ Awards in London, which celebrates outstanding performance in local government.

Harrow Council was singled out for delivering ‘sustained and embedded change, using a modern approach to doing business but never losing sight of its priorities, namely its residents.’

The judges added, ‘Its political and managerial leaders showed both maturity and professionalism and their sense of passion and pride for Harrow is tangible.’

Part of the awards submission focussed on Harrow’s customer contact centre (Access Harrow) which recently achieved customer excellence accreditation with over 90% of calls resolved at the first point of contact.

Harrow’s submission highlighted their achievements in improved customer contact, especially resolution at first point of contact, channel migration, and the introduction of self-service technology.

To achieve these goals Harrow utilised Gandlake’s “Go Online” technology, a suite of online services that allow residents, businesses and landlords to transact securely and efficiently with their authority online.

Working in a similar way to online banking, the ‘MyHarrow’ accounts provides easy access to Council Tax, benefits, business rates and tenant related information.

Cllr Bill Stephenson, Leader of Harrow Council, said:

“Working together with residents and the entire community, we are transforming Harrow Council to improve the services our residents rely on and deliver the savings that government cuts demand. “

Michael Lockwood, Chief Executive of Harrow Council, said:

“Our primary aim is to deliver excellent services to Harrow residents and I am immensely proud that the judges have recognised our achievements.

“We have made enormous progress, improving performance while delivering significant savings and I congratulate and pay credit to every member of staff for the hard work and dedication in making this happen.

“This award will spur us on in what is a very challenging time for local government, and as the judges recognised, Harrow residents will remain our top priority.”

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Harrow Council Expand Online Channels with Gandlake’s Housing Rents Online

Monday, May 16th, 2011

Harrow Council has decided to implement Gandlake’s Housing Rents Online in order to offer a first rate service to tenants in the area. Already a user of Gandlake’s authentication technology they have added Rent information to the long list of services already available via their state-of-the-art MyHarrow secure portal.

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Harrow Council at IRRV Scotland

Thursday, July 15th, 2010

We are delighted to announce Carol Cutler, Director of Customer Services and Business Transformation for Harrow Council will be speaking at the IRRV Scottish Annual Conference in Crieff. The conference is being held at the Crieff Hydro Hotel on 1st and 2nd September.

Carol will be delivering a presentation about the online services available through the Harrow Council website and how their new authority wide customer account will save processing time, free up staff time and deliver significant cost savings. For more details on the work being carried out at Harrow click here

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