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PENSIONS ACCOUNT
Pensions Account delivers a unique 24/7 online service that provides a single, secure e-presentment platform for all of your customer communications, including P60s, current year payslips and annual benefit statements.
Gandlake’s Pensions Account:
- Drives down your costs and reduced you call centre traffic by enabling members to see their own pension information online.
- Enables call centres to see the same information meaning calls are received and handled much quicker, more efficiently and at the first point of call with no requirements to revisit back office departments or systems.
- Enables members to opt in for email communications significantly reducing printing and postage costs and reduces your corporate carbon footprint.
business case
- By providing secure access to staged information your Pensions Account e-Presentment Platform is live and working even at times when your back-office isn’t E.g. during back ups etc – it even provides a snap shot of your data if your back-office systems fail.
- Pensions Account is a strategic platform that offers easy and seamless integration to any back-office database. It future proofs your investment and frees you from any vendor lock-in. This enables you to change your back-office environment with no disruption to your customer communication channels.
- 24 × 7 online access to pension information means a virtual increase in office hours from 1925 hours a year to 8764 per year. This means up to 74% increased availability of direct access (self service) for your members at sustainable cost.
- Pensions Account provides a solid platform to deliver business benefit and cost savings
