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CITIZEN'S ACCOUNT
Gandlake is the leading supplier of e-Presentment solutions to over 20 Local Authorities with many more following.
Citizen’s Account has been specifically developed to help Authorities embrace the continued drive for Transformational Government and customer-centric services, as laid out in both the Gershon and Varney reports.
Citizen’s Account (CA) is a secure e-Presentment platform that can serve the entire Authority across all of its account-related applications for council services including:
This avoids the wasteful duplication of cost, time and effort across multiple vendors as you roll out successive new services online.
business case
- Many Authorities exploit further efficiency gains by providing Customer Services with mediated access to the same service. By giving front-office staff access to the same high quality, daily updated information published to its citizens, the Authority can answer more enquiries at the first point of call without costly recourse to the back-office, and resolve enquiries quicker.
- One of its strengths is in being able to extract and manipulate data from the widest range of back office systems, from suppliers including: Northgate, Academy, IBS, Anita and Civica.
- The citizen gets a better, faster service; the council enjoys efficiency savings, and can leverage the increased online access to better engage with its citizens and promote additional council initiatives. Everybody is happy.
- 24 × 7 online access means a huge increase in virtual office hours from 1925 to 8764 per year – an increase of up to 74% at a very sustainable cost.
