Site Wide Authentication
Gandlake Federated Access (GFA) enables councils to authenticate their online customers and provide them with one ID and password to access all their online services. It allows you to develop a truly corporate-wide platform at your council and lead the way in the move to joined up government.
Top 5 Features
- Efficient Sign Up
- Fast online registration gives customers instant access to many low-security services. Customers can then gain access to further services by entering a postal PIN or presenting documents that confirm their identity.
- Customer-centric
- Once logged on, postcode-related information (e.g. recycling dates), consolidated account balances or a history of past customer service calls can be displayed.
- eForms
- Online forms can be pre-populated with the customer’s profile information to save time and avoid typing errors.
- Account Summary Feeds
- Gandlake can feed the council’s website with information from back office accounts for the customer who is logged in. Account balances, links to statements and PDF letters or bills can be provided. These can then be shown to the customer as ‘gadgets’ or ‘widgets’.
- Invitation to Register
- Customers can be encouraged to register via an email campaign containing an embedded link to the Gandlake registration service.
Top 5 Benefits
- Improved Service
- GFA enables Local Authorities to step in to the arena of online banking, shopping and social networking web sites which make full use of the customer’s identity.
- One Login
- Your customers get easy access to all your services without having to login numerous times with numerous IDs and passwords.
- Lower Costs
- By making the web site the customer’s quickest and easiest means of finding information, more costly channels of communication will be reduced in favour of web self-service.
- Improved Image
- GFA enables Local Authorities to step in top the area of online banking, shopping and social networking web sites which make full use of the customer’s identity.
- Strategic
- GFA can liaise directly with corporate CRM and LLPG systems as well as the core web site content management system to provide the customer with standard, corporate information and to fit in with the council’s long-term customer access strategy.
Did you know?
Gandlake provides online services to more than one million households making an excellent argument for being the UK’s largest shared service.
