By installing Gandlake Citizen’s Account, citizens can now register, receive authentication and enrol for Council Tax and Business Rates balances, statements and demands online locally through Gandlake.
—
Service Delivery
Service Evolution is a set of software products and hosted software applications that provide an automated service delivery solution, with self-service capability, for Local Authorities.
With Service Evolution a Local Authority can improve the efficiency of service delivery by the Front Office, Back Office and extend services to web-based self-service on their existing website. Service Evolution enables a Local Authority to get more value from their existing back office service applications by uniting them into a single, seamless automated service delivery solution.
Service Evolution is one interface that can be used by anyone on your staff and your citizens, to tie all of your service applications together.
In just 60 minutes we can show you how to improve your service delivery and begin evolving to self-service, follow the link below to request a meeting.
Book a meetingService Evolution focuses on automating many of the daily services delivered by your council. This automation starts with a common screen (e-form) that is used by your staff and/or members of the public to initiate a request for service delivery. Through integration modules, the service request is then delivered to your Customer Relationship Management application and your Document Management application. At this point any one of these three applications can seamlessly deliver the service request directly into the back office application used to deliver the service.
For further information follow the link below to download the latest Service Evolution documents.
More information Sometimes it is better to see something in action. Let us show you the exciting new solution that allows customers living in Croydon to make a change in their address online and without the need for Croydon to rekey the information from an online form.
We can show you how Tandridge District Council uses Service Evolution to deliver a complete Housing Benefits service from the comfort of someone’s home through Mobile Services. The entire transaction is completed in a single home visit and sent directly to the Benefits application without the need to rekey the information.
To schedule a demonstration of these and other applications of Service Evolution follow the link below.
Book a demo 
