Citizen’s Account is already at use at nearly 20 Local Authorities throughout the UK and we were very impressed with the successful roll-out at these sites. This gave us the confidence to deploy a tried and tested solution rather than one still in its infancy.
—
Housing Rents Online
What is it?
Housing Rents Online is a quick and easy to implement e-business solution enabling you to securely display information for tenants to view through their own personal online account. It is a standalone portal that sits alongside your existing website, seamlessly integrated, using your corporate branding.
How will it help my organisation?
Housing Rents Online is a highly visible way of demonstrating your commitment to improving tenant satisfaction.
Your tenants can enjoy access to electronic documents and up-to-date information at any time of the day or night. This enables them to answer their own queries online rather than contacting your organisation directly, reducing telephone calls and personal visits to your offices. Our highly secure online registration facility means tenants can complete a variety of forms via the web that can be submitted and accepted without a signature.
The internet is the most cost-efficient way of handling customer enquiries. Tenants answering their questions online rather than contacting you by phone, email or in person means cost and efficiency savings for your organisation. Further cost savings can be made by not posting documents to tenants who are happy to access them online.
Why is it the best solution for tenants?
Many of your tenants will already be familiar with online shopping and banking. We use the same industry best practices making Housing Rents Online extremely simple to use.
The simplicity of Gandlake’s service encourages tenants to return to the website every time they have an enquiry. We make the internet their first choice for obtaining information or requesting services.
What can they see online?
Summary of Functionality:
- View accounts (total debt)
- View documents
- E-forms (e.g. repairs)
- View repair history
- Links to related services (e.g. online payments)
- Links to related information
Why Gandlake?
We sometimes see organisations struggling to develop their own in house solution, often with a major impact on financial targets and deadlines. Gandlake can offer a quick and easy implementation of a tried and tested solution. It is reliable, secure and extremely easy to use and is proving popular with tenants.
Follow the link below for a case study of the implementation at Your Homes Newcastle.
More information Sometimes it is better to see something in action. We have a wide variety of demo systems set up showing examples of all types of information, documents, e-forms and integrations covering housing administration, repairs, DIP and workflow systems.
If you would like to discover more about Housing Rents Online or would simply like to get in touch with no obligation please call Gandlake on 01635 524 404 or click on the link below.
Contact us 
