With the Gandlake Citizen’s Account solution we are able to encourage 24×7 self-service culture. This reduces the response times improving the customer experience.
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e-Billing & e-Presentment
Providing more channels of communication for your citizens, especially electronic billing means a far greater chance of them interacting with your organisation. Whether they want to pay a bill online, gain access to their account details, receive an electronic invoice or report a broken street lamp, providing targeted customer focussed channels will have a positive effect throughout your business. This means greater efficiency, allowing your staff to get on with running your business and more importantly saving you money. It also shows a commitment to reducing your carbon footprint.
Citizen’s Account
Secure online access to accounts, services, payments and correspondence
Gandlake’s Citizen’s Account is used by more councils than any other online offering in the UK market. It currently provides access for over 1 million households – making it the largest Local Government service of its kind. It is unique because it consolidates the information provided from multiple back office vendors into one simple to use online account.
It can extract and manipulate data from all your back office systems and provide secure, online access to Council Tax, NNDR, Benefits, Housing Rents, Sundry Debtors and Sundry Creditors.
Our e-forms integration can provide you and the citizen with full online transaction capabilities. We can also allow them to view all communications with your Council from one web page.
Extended Access
With Citizen’s Account you can grant multiple organisations access. As well as the citizen, your Customer Services team, the Citizens Advice Bureaus and Social Landlords can be empowered to securely view detailed information online 24 × 7, improving both channel choice and equality.
Benefits of Citizen’s Account:
- Access to daily updated Council Tax and NNDR accounts
- View consolidated statements through one web page
- Print bills and pay bills online
- Access to Banding Information and Payment Schedules
- Greater channel choice for the citizen
- Improved, faster customer service
- Fewer calls to the call centre
- Reduction in print, paper and postage
Why use Gandlake’s e-presentment billing solution, Citizen’s Account?
Citizen’s Account has been specifically developed to help Local Authorities make financial and efficiency savings and provide a better all round communications service for your citizens. It is a major factor in reducing “avoidable contact” one of the National Indicators NI14.
And with customers in all shapes and sizes like Bath and North East Somerset, Edinburgh, Bristol, and Kingston-Upon-Thames to Fareham, New Forest, Test Valley and Rushmoor. Regardless of the size of your council you can be sure you are using a trusted and respected company to manage your solution.
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