Revenues and Benefits
Gandlake’s Revenues and Benefits solution is a suite of products aimed at making maximum cost and efficiency savings for all Revenues and Benefits departments.
By harnessing the latest web technology it provides your customers and landlords with a convenient and secure channel to interact with your organisation without having to use the telephone or visit you in person. Whether it’s answering their own queries, applying for benefits or updating a particular record our Revenues and Gandlake provides your customers with an excellent, cheap and convenient way to interact with your authority.
Top 5 Features
- Corporate-wide
- You’re not restricted to any back office system – for example, citizens can view Council Tax, Benefit and Rents information even if these back office systems are supplied by more than one vendor.
- Online Security
- Individuals and organisations can securely view account details online, apply for benefits and answer their own queries 24/7.
- Wide Range of Service
- Letters, bills and other system generated documents are available to view on line, along with a full correspondence history with the actual documents.
- Intelligent eForms
- An extensive range of ‘intelligent’ eforms including Single Person Discount, Exemptions and Reliefs, Change of Address, Benefit claim and Landlord change of circumstances are made available.
- Convenience
- Information is available more quickly – no need to wait for the Postal Service to deliver letters, bills and payment schedules and no disruption to service when delays arise or strikes take place.
Top 5 Benefits
- Better Service
- Customer Services Advisors can be granted full access to view exactly the same information and correspondence history as the customer. This means calls are handled and dealt with much more efficiently.
- Customers & Landlords Help Themselves
- If your customers and landlords answer their own queries there is reduced contact with Customer Services and Back Office staff. This enables your skilled staff to deal with those customers with more complex circumstances and greater needs.
- Savings, Savings, Savings
- Gandlake can combine your Council Tax bills and notification letters into one envelope vastly reducing your mailing costs as well as the number of calls you receive from confused citizens.
- Reduced Paper Consumption
- Greater use of eforms means less paper and mailing related costs. Plus there’s much less requirement for scanning, indexing and re keying of information.
- Even Greater Savings
- Reduced postage costs and overheads – no more printing and packing of letters, bills and schedules. Plus staff time spent dealing with requests for copy documents is minimised they’re all available online and without delay.
