Landlords Account
Landlords Account is a secure online portal aimed at helping Landlords manage the tenant related correspondence they receive. It has a huge impact on the cost and efficiency of the council by massively reducing the amount of letters they have to send. It also reduces the need for the Landlord to contact the council directly by providing them with access to all their correspondence online.
Top 5 Features
- View Online
- Landlords get access to payment history, payment schedules, notification letters, next payment date and other tenant related information.
- Corporate Wide
- By accepting data from any back office application Landlords Account naturally evolves in to a platform across your whole authority. This prevents you from having to purchase expensive stand alone solutions and gives you a true corporate-wide solution.
- Secure Access
- Landlords and the council are protected by a sophisticated authentication process in order to access each individual account.
- Single Consolidated Account
- Landlords can access all the information they need through one easy to use screen at any time of the day or night.
- Regular Updates
- You can update Landlords Account as often as you like and can easily be set to carry out updates overnight.
Top 5 Business Benefits
- Reduced Call Centre Traffic
- Access to daily updated tenant information means Landlords can answer their own queries online without having to call the council.
- Cost Saving
- All correspondence can be sent straight to the web reducing print, paper, postage and admin costs.
- Faster Customer Service
- Information can be posted online for immediate access by the Landlord with no reliance on the postal service.
- Easy and Convenient
- Landlords get a consolidated view of historical and up to date tenant information at any time of the day or night.
- Security
- With everything stored online documents are less likely to be lost in the post or go missing at the office.
Did you know?
Lewisham is just one of the councils using Landlords Account that has asked all its Landlords to use the online account as the only channel of communication. This has had a major impact on their call centre queue and costs.
