Housing Rents Online
Housing Rents Online is a secure online channel for Housing Associations and Landlords to communicate with their tenants. Through a personal internet account, tenants can access electronic documents and up to date account information at any time of the day or night.
Top 5 Features
- One Account For Everything
- Tenants can see historical transactions, how much they owe, even the status of repair requests.
- Online Forms
- Repair requests can be made online as well as changes to the tenant’s details.
- Built-in Authentication
- Tenants register for a user ID and password online before access is granted.
- 24×7 Access
- Regardless of your back office systems availability, Gandlake’s services continues independently ensuring your tenants receive sub second response times.
- Complete Service
- Housing Rents Online can easily take a feed from your document management system giving your customer service staff a complete view of tenancy related correspondence.
Top 5 Business Benefits
- Reduced Bottom Line
- Tenants can easily answer their own queries online reducing the number of face to face and telephone contacts you receives and vastly reducing your admin costs.
- Improved Customer Service Access
- Your staff can view a complete picture of the tenants information through one simple screen.
- Control of Customer Facing Documents
- You can easily simplify or change the design of your documents without the high costs and time involved of going back to a supplier.
- Automated Updates
- Scheduled updates can be made, usually overnight for the tenant to view at any time. The tenant can be sent a text message informing them there has been an update to their account.
- Environmental Impact
- Tenants can opt out of paper communication by selecting electronic delivery only, saving you money on paper and reducing the impact on the environment.
Did you know?
Your Homes Newcastle automates 120,000 rent statements each year through Housing Rents Online.
