GO Transact
GO Transact is a brand new online transaction service from Gandlake which turns e-forms into transactions. By enabling service requests to be entirely completed online and then sending the information straight to the relevant back office, workflow system or CRM, GO Transact strips away the requirement for council staff to manually key in the information.
GO Transact greatly reduces the unnecessary cost of web administration and is capable of providing in the region of £5m of savings over 3 years for a council with 100,000 households or more.
Top 5 Functionality
- Authentication
- GO Transact supports both public and private transactions and provides T1 authentication for the latter allowing you to process service requests of a more personal nature online.
- Pre-population
- Having authenticated an applicant GO Transact uses relevant data already held by the council to pre-populate the e-form reducing the number of fields to be manually completed. This improves accuracy and makes it quicker and simpler for the applicant.
- Validation
- Go Transact validates responses to ensure the data is in a correct and complete format before submitting. This hugely reduces the burden on your back office staff.
- Simplicity and Service
- Transactions are streamlined and simplified allowing citizens to do what they need to more quickly and easily. GO Transact even allows the citizen to part-complete the application or service request, park it and return to it later at a more convenient time. Access can also be provided to third parties so the applicant can receive assistance when filling out the form.
- Choice
- GO Transact comes with 20 transactions of your choice from Gandlake Online’s own intelligent forms library.
Top 5 Business Benefits
- Significant Cost Saving
- For a council with 100,000 households GO Transact can realistically save £5m over the first three years on modest conversion figures. Savings recur year on year, permanently reducing the cost of service delivery, and increasing as you integrate additional transactions.
- Year 1 Savings
- GO Transact is priced on a subscription model, mitigating the risk of a new project and positively reducing your costs almost immediately. Our indicative savings show a Return on Investment for a 3 year spend within 12 months, making a significant contribution to your Year 1 Savings Targets.
- Minimise Manual Data Entry
- An Authority with 100,000 households spends around £4.4m each year manually processing forms. This is mostly due to keying in the data after a form is received. Stripping out manual re-keying alone delivers massive savings as well as reduces the number of errors.
- Improved Usability Helps Drive Take-up
- Making the forms quicker and easier to complete greatly improves the user experience. This reinforces the web as a credible primary communication channel, converting more citizens into regular online users.
- Minimise Rework and Improve Turnaround
- Many forms are long and complicated and are often completed incorrectly or returned with missing information. Thanks to its unique pre-population and validation functionality, GO Transact simplifies and speeds up data entry and reduces requests for additional information, enabling a faster turnaround.
Did you know?
A council with 100,000 households processes an average of around 1 million e-forms per annum. 85% of these are typically rekeyed, at an average cost estimated at £5.86*. This represents over £4.4m per annum of current avoidable spend. *CIPFA and North West e-Government Group – Validated Service Delivery Costs Project (2006).
