ePensions
Gandlake’s ePensions is a secure online account which gives members convenient access to their pension details and all related documents as well as providing them with a channel to request changes to their address or bank account details.
It is also a powerful admin tool for employers giving them the freedom to access their employee’s non-personal information and allows them to fill out online requests such as changes to salary, and working hours.
Top 5 Features
- Online Account
- ePensions securely displays pension related information online for the member or call centre staff to access at any time of the day or night.
- Exchange Portal
- Employers and pension fund administrators can exchange documents securely over the internet including scanned certificates and proof of birth, marriage or death.
- Back Office Unity
- ePensions is a strategic platform that offers easy and seamless integration to any back-office database with no additional infrastructure costs.
- Online Calculator
- ePensions is available with an online calculator. By simply moving a slider back and forth, members can easily see the effect that their retirement date has on their benefits
- Secure Access
- Members and the council are protected by a sophisticated authentication process in order to access each individual account.
Top 5 Business Benefits
- Reduced Call Centre Traffic
- Your members are encouraged to solve their own queries online without the need to contact your call centre.
- Spare Capacity
- With fewer calls being received, call centre staff can concentrate on more complicated queries or focus on other parts of the business.
- Reduced Costs
- As more members start to use the online service, your requirement to send documents through the post goes down. This means a reduction in paper, envelopes, ink and admin time.
- Enhanced Service
- Your call centre staff get the same view as the members enabling the calls you do receive to be handled much quicker.
- Corporate Look and Feel
- ePensions seamlessly integrates with your corporate look and feel with no maintenance costs and minimal impact on your IT infrastructure.
Did you know?
Gandlake offers ePensions as a fully managed service which means you don’t incur any hosting or infrastructure costs, driving your overheads down even further.
