eForms
TransAct is a library of electronic forms that can be securely hosted by the council and completed by the applicant online. It works across all departments within the Authority and turns your online forms into Self-Service transactions with no infrastructure investment. It provides the fastest and cheapest channel for the completion and processing of application forms.
Top 5 Features
- Online Forms
- TransAct provides a library of forms enabling you to start moving your costly and time consuming application processes on to the web.
- Any Format
- Data can be delivered from the web directly in to your back office in any format enabling the whole process to be automated.
- Security
- All information is securely encrypted so the applicant can save the online form at any stage and return to it later.
- Personalised
- Each form can be pre-populated with the applicant’s information to speed up and simplify the application process.
- Intelligent and Intuitive
- When completing a form the applicant can be prevented from continuing to the next stage unless all the necessary fields have been completed.
Top 5 Business Benefits
- Reduced Costs
- Online applications mean a huge reduction in paper, envelope, print, postage and admin costs.
- Improved Efficiency
- To save time and simplify the process application forms can be pre populated with the applicant’s data.
- Improved Service
- Access can be provided to third parties so the applicant can receive assistance when filling out the form. It can even be linked to an online calculator so in the case of benefits each applicant gets an idea of how much they are due to receive.
- Fewer Handling Errors
- All the data entered online is sent straight to the back office removing the requirement to re-type the information.
- Quicker Decisions
- In some cases a decision can be made as soon as the form is completed rather than having to wait for days and relying on the postal service.
Did you know?
Evidence from 19 local authorities indicates that the average cost saving to government of an online transaction is between £3.30 (compared to telephone) and £12 (compared to post). Source: “PUTTING THE FRONTLINE FIRST: smarter government.” Presented to Parliament by the Chief Secretary to the Treasury by Command of Her Majesty. December 2009
