Council-wide Solution
Gandlake provides a suite of web services that enable secure online access to every department in your organisation encouraging as much interaction as possible through a secure and convenient web channel rather than over the phone or face to face. These hosted online services are accessed through your existing website enabling your citizens to interact with any department through a single login and password straight from your home page.
Top 5 Features
- Single Login
- Gandlake Federated Authentication enables you to provide your citizens with one user ID and password for access to all of your online services regardless of which application vendors you use.
- Secure Account
- Gandlake provides a service similar to an online bank account where all information and documents about a citizen’s interactions with the authority can be viewed by the citizen, your customer services department and if you choose, approved third parties.
- Electronic Transactions
- Gandlake provides the integration required to turn an “online form” into an electronic transaction that is fully integrated to your business and customer service applications.
- Hosted Service
- All our web services are hosted by us. We provide a completed COCO compliant service and managed on a 24/7 basis. The look and feel is completely tailored to your website and you have no hardware or network related costs for the infrastructure.
- Shared Service
- All of Gandlake’s web services can be purchased as part of a shared service program with branding remaining unique to each individual authority.
Top 5 Benefits
- Reduced Service Costs
- Status requests, change of circumstances, service history, interactions with social landlords and bailiffs, providing information to all areas of the council and many other types of service administration can be integrated through the hosted service keeping costs to an absolute minimum.
- Single Solution
- Our hosted solution provides a single online self service capability to every department within the authority. This greatly reduces the cost and risk associated with each department trying to provide online services for their specific area.
- Procurement Flexibility
- The hosted service is rented reducing capital outlay. It can be implemented in stages, procured through existing third party facilities management arrangements or as a part of a shared service with each authority retaining their own web look and feel.
- Easy and Convenient
- Through one simple to use screen, citizens can view of all their historical and up to date information including electronically stored correspondence at any time of the day or night.
- Self Service
- Citizens can request and monitor services 24 hours a day greatly reducing the pressure on your staff. This means more time and energy can be spent on providing even better service delivery.
