Citizen’s Account
Citizen’s Account is the most popular Local Authority web portal in the UK. It currently provides secure personal accounts to over one million citizens to view council services online, encouraging them away from typical costly channels of communication like the telephone and face to face and getting them used to answering their own queries over the web.
Top 5 Features
- View Online
- A secure and authenticated online channel for citizens to access any number of council services as well as view and amend sensitive account related information.
- Corporate Wide
- By accepting data from any back office application Citizen’s Account naturally evolves in to a platform across your whole authority. This prevents you from having to purchase expensive stand alone solutions and gives you a true corporate-wide solution.
- Secure Access
- Before citizens can set up an account and access any of the online services they have to go through a sophisticated authentication process.
- Single Consolidated Account
- Citizen’s Account is extremely user friendly providing users with access to all the information they need through one easy to use screen.
- Regular Updates
- The user has complete control over how often Citizen’s Account is updated. Most of our customers set this up to run overnight so citizens receive updates every 24 hours.
Top 5 Benefits
- Reduced Call Centre Traffic
- Access to daily updated information means citizens can answer their own queries online reducing the need for face to face contact and telephone calls.
- Cost Saving
- Displaying information on the web means a reduction in print, paper, postage and admin costs.
- Better Customer Service
- Call centre staff can access the same information as the citizen enabling calls to be handled much more quickly and efficiently.
- Easy and Convenient
- Through one simple to use screen, citizens can view of all their historical and up to date information including electronically stored correspondence at any time of the day or night.
- Security
- The service is hosted by Gandlake with all customer information stored at a secure data centre. This minimises the risk of data loss and reduces the burden on the council.
Did you know?
Gandlake’s mobile working facility means Benefits Officers can capture all the necessary information, regardless of location, from benefit claimants who find it difficult to make contact with their council. Information the Officer may need to answer queries can be accessed and verified immediately making the whole decision process much faster and providing an excellent level of service for the citizen.
