Benefit Summary Letter (BSL)
BSL is a unique service offered by Gandlake designed specifically to help Local Authorities communicate more effective Benefit Summary information.
Whether it’s your Annual Uprating or continuous notification letters throughout the year, providing each recipient with a clear and easy to understand overview means calls to your call centre from confused citizens plummet allowing you to focus your efforts on more urgent enquiries.
It’s already in use at councils across the country and proving extremely effective.
Top Features
- Summary
- BSL takes all the relevant information from the required documents including Change of Circumstance, Council Tax Benefit Overpayment, Housing Benefit Overpayment and the Council Tax Bill and compiles it in to one easy to understand letter.
- One envelope
- To save money on postage and prevent any delay between post the letter is included in the same envelope as the legally required benefit notifications.
- Large or small mailings
- BSL can be used at any time of the year for ad hoc notifications as well as large scale year end billing.
- Unique
- To ensure you cover exactly what you want in the letter the wording can be easily tailored to meet each individual council’s requirements.
Top Business Benefits
- Save money
- BSL provides significant, immediate and ongoing cost saving thanks to reducing the amount of contact you receive from customers who are confused by their benefit notifications.
- Keep it simple
- BSL immediately simplifies your communications making traditionally difficult complicated benefit notifications easy to understand.
- Reduced costly contact
- By making your communications easy to understand the amount of face to face visits and telephone calls to your call centre dramatically drop.
- Improved Customer Service
- With fewer face to face visits and telephone calls your staff can focus their attention on more urgent enquiries and provide an all round better customer service.
To discover more, download the BSL datasheet
Did you know?
Gandlake’s Benefit Summary Letter is currently in use at Harrow Council, Dudley Metropolitan Borough Council, Croydon Council and The City of Edinburgh Council.
