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Northumberland launches revenue and benefits self-service portal

For the full article visit the PublicTechnology.net site

Northumberland County Council estimates it will save more than £1m over three years via a new online customer portal.

The council has launched its My Northumberland portal to deliver services including council tax, business rates and benefits.

It expects the move to significantly reduce the 200,000 telephone and face-to-face transactions it carries out every year, along with postage spending of more than £300,000.

Graeme Barnes, revenue, benefits and customer services manager at the council, said the project was delivered on budget and in time for the start of annual billing for 2016/17.

He said: “The project team worked excellently together to deliver to some very tight timescales, which will significantly help to drive take-up of the service. Our plans include adding more services to My Northumberland throughout the year.”

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Andrew Bennett

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Gandlake Limited, Gandlake House, London Road, Newbury, RG14 1LA

Tel: +44 (0) 1635 524 404

Email: andrew.bennett@gandlake.com

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