Gandlake

Southwark Council at Public Sector Online

Dominic Cain, Southwark Council’s Head of Client Services will be giving a presentation on Self-service websites at the Public Sector Online Conference 2010 on 4th October at the Inmarsat Conference Centre in London.

Dominic will be covering the challenges and benefits of developing and delivering a self-service website.

For more information click here.

Lewisham Council to Feature in October Edition of Insight Magazine

Insight magazine will feature a three page article on Lewisham Council and how they increased customer satisfaction, improved service delivery and cut costs thanks to their work with Gandlake as part of their Customer Service Transformation Programme. The article details the successful project implemented by Abi George, Service Group Manager at Lewisham and her team.

The magazine will be available from 20th September.

Southwark Council at IRRV Annual Conference

Dominic Cain, Head of Client Services for Southwark Council is a confirmed speaker at the IRRV Annual Conference in Harrogate. The event is held over three days (28th – 30th September) and Dominic will be presenting on the first day. His presentation will cover the radical web programme at Southwark Council and how it sets out to dramatically improve their web channel, with a view to completely refreshing the way in which business could be transacted with their community. Having worked in partnership with Dominic and his team to deliver the authority wide customer account, Gandlake is delighted Dominic has been invited to speak at the conference. For more information click here.

Harrow Council at IRRV Scotland

We are delighted to announce Carol Cutler, Director of Customer Services and Business Transformation for Harrow Council will be speaking at the IRRV Scottish Annual Conference in Crieff. The conference is being held at the Crieff Hydro Hotel on 1st and 2nd September.

Carol will be delivering a presentation about the online services available through the Harrow Council website and how their new authority wide customer account will save processing time, free up staff time and deliver significant cost savings. For more details on the work being carried out at Harrow click here

SIX £1000 Gandlake Bursaries for IRRV Qualifications – Apply Now

The bursaries are an initiative introduced by the IRRV three years ago with the support of Gandlake.

The bursary consists of a payment of £1000 which can be spent on materials or courses associated with studying for the Institute’s professional examinations. A total of six bursaries will be awarded.