Published: 22 April 2008
70,000 Local Government Scheme Members to View Their Pension Records Online – The Avon Pension Fund, the UK’s 12th largest fund within the Local Government Pension Scheme, is now able to provide its 34,000 active and 36,000 retired and deferred members the facility to securely view their own pension details. Read more
Published: 17 March 2008
Citizen Self-Service set to save 752 Staff Hours per Month at Croydon – The London Borough of Croydon can now present customer account information through secure online accounts enabling citizens, businesses, social landlords and other partners to answer their own Council Tax, Business Rates and Benefits enquiries. Read more
Published: 17 March 2008
Improving Customer Service at Test Valley – With so many different services, every local authority faces the challenge of joining up telephone and face-to-face customer contact. Test Valley Borough Council’s traditional approach was managed at department level, and customers’ personal data was stored at department level. Read more
Published: 24 May 2007
6000 Londoners Register to Access Personal Online Tax & Business Rates Accounts. Read more
Published: 24 May 2007
350 Richmond citizens per week are registering to access a secure electronic account to view and interrogate complete Council Tax and Business Rates balances and statements online. Read more
