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Southwark Council at Public Sector Online

admin — Wed, 01 Sep 2010 12:50:23 +0000

Dominic Cain, Southwark Council’s Head of Client Services will be giving a presentation on Self-service websites at the Public Sector Online Conference 2010 on 4th October at the Inmarsat Conference Centre in London.

Dominic will be covering the challenges and benefits of developing and delivering a self-service website.

For more information click here.

Lewisham Council to Feature in October Edition of Insight Magazine

admin — Mon, 16 Aug 2010 12:49:12 +0000

Insight magazine will feature a three page article on Lewisham Council and how they increased customer satisfaction, improved service delivery and cut costs thanks to their work with Gandlake as part of their Customer Service Transformation Programme. The article details the successful project implemented by Abi George, Service Group Manager at Lewisham and her team.

The magazine will be available from 20th September.

Southwark Council at IRRV Annual Conference

admin — Thu, 29 Jul 2010 12:47:18 +0000

Dominic Cain, Head of Client Services for Southwark Council is a confirmed speaker at the IRRV Annual Conference in Harrogate. The event is held over three days (28th – 30th September) and Dominic will be presenting on the first day. His presentation will cover the radical web programme at Southwark Council and how it sets out to dramatically improve their web channel, with a view to completely refreshing the way in which business could be transacted with their community. Having worked in partnership with Dominic and his team to deliver the authority wide customer account, Gandlake is delighted Dominic has been invited to speak at the conference. For more information click here.

Harrow Council at IRRV Scotland

admin — Thu, 15 Jul 2010 12:46:44 +0000

We are delighted to announce Carol Cutler, Director of Customer Services and Business Transformation for Harrow Council will be speaking at the IRRV Scottish Annual Conference in Crieff. The conference is being held at the Crieff Hydro Hotel on 1st and 2nd September.

Carol will be delivering a presentation about the online services available through the Harrow Council website and how their new authority wide customer account will save processing time, free up staff time and deliver significant cost savings. For more details on the work being carried out at Harrow click here

SIX £1000 Gandlake Bursaries for IRRV Qualifications – Apply Now

admin — Tue, 22 Jun 2010 15:39:44 +0000

The bursaries are an initiative introduced by the IRRV three years ago with the support of Gandlake.

The bursary consists of a payment of £1000 which can be spent on materials or courses associated with studying for the Institute’s professional examinations. A total of six bursaries will be awarded.

Applications must be in writing stating why you believe you should qualify for an award of a Gandlake bursary. Your application should be sent by email to membership@irrv.org.uk by 5pm on 31st July 2010. All applications will be acknowledged on receipt and the successful applicants will be notified by the end of August 2010.

The six successful candidates will be invited to the IRRV Annual Conference 2010, which takes place on 28th September 2010 until 1st October 2010 in Harrogate as guests of the sponsor. Successful candidates will be expected to take part in promotional events while in attendance.

For more information regarding study options for IRRV Professional Qualifications visit www.irrv.org.uk/courses or call 020 7691 8996.

Gandlake at the CIPFA Public Finance conference in East Anglia

admin — Tue, 22 Jun 2010 15:30:34 +0000

Gandlake’s Chief Technology Officer, Bill Sproul will be giving a presentation entitled “Online Self Service for the Public Sector – a fast track to reduced costs and increased efficiency.”

The event is taking place on Wednesday 7th July at The Rowley Mile Conference Centre, Newmarket Racecourse, Newmarket CB8 0TG.

This event is open to anyone working in Public Sector Finance.

For more information visit www.cipfa.org.uk/regions/events.

We are looking to recruit!

Andrew — Sun, 07 Feb 2010 00:07:15 +0000

With an excellent product road map, strong market presence, a superb client base and a clear strategy for expansion, Gandlake is one of the leading providers of web based solutions in the public sector.

Dealing predominantly with Local and Central Government Gandlake’s ethos is simple: Develop solutions that produce a better service, increased efficiency and significantly reduced costs.

Due to recent product launches and ongoing market success we will be expanding our business with opportunities to join two of our most talented, enthusiastic and innovative teams.

We are looking to recruit an experienced and high performing Senior Sales Executive along with a talented Web Developer to help move the business even further forward.

If you would like to join a vibrant and expanding company at the cutting edge of technology then click on one of the links below.

Senior Sales Executive – PDF Download

Web Developer – PDF Download

Over the web – faster, better, simpler.

Meeting the Cost Cutting Challenge

admin — Mon, 04 Jan 2010 11:00:20 +0000

To assist local authorities in identifying potential areas of savings, the IRRV will be running a series of seminars through February and March 2010 in conjunction with Gandlake and other strategic partners. The seminars will be designed to help local government improve efficiency and maximise revenue opportunities in both local taxation and benefits.

For more information visit www.irrv.net

Saving money at Cheshire West and Chester Council

Andrew — Tue, 15 Dec 2009 13:08:25 +0000

Insight investigates Cheshire West and Chester Council and Gandlake’s back-office streamlining and cost-cutting exercise.

Click here for Insight Article – CW&CC pdf

Cost saving and efficiency gains at Sefton Council

Andrew — Sat, 12 Dec 2009 13:07:41 +0000

Benefit investigates how Sefton have saved money and improved customer satisfaction in benefits delivery.

Click here for Insight Article – Sefton pdf