Archive for November, 2011

Dacorum Borough Council Goes Mobile

Wednesday, November 30th, 2011

Dacorum Borough Council is due to launch Gandlake’s successful “Mobile” service providing the council’s Benefits Advisors with an electronic Benefit Claim Form for use on their mobile devices.

The mobile service helps the advisor collect all necessary information in a single visit, speeding up the claim process. By validating the data entered, errors and omissions can be avoided and return visits/queries minimised.

Advisors will no longer need to re-key the information they collect. When they return to the office, the system uploads the data electronically, saving time for additional visits and increased productivity.

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Dacorum Borough Council’s Efficient Year-End Billing

Wednesday, November 30th, 2011

Dacorum Borough Council is working with Gandlake to radically enhance the way they send out Council Tax Bills and Benefit Notification Letters.

The year-end annual billing process will now combine the two mailings into one envelope and include a Benefit Summary Letter explaining to the recipient their new entitlement in plain English.

The combined mailing will provide the council with immediate paper and postage savings and the Benefit Summary Letter will have a huge impact on the amount of avoidable customer service contact the council receives at what is traditionally a busy time.

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