Archive for May, 2008

Improving Customer Service at Test Valley

Saturday, May 17th, 2008

With so many different services, every local authority faces the challenge of joining up telephone and face-to-face customer contact. Test Valley Borough Council’s traditional approach was managed at department level, and customers’ personal data was stored at department level. (more…)

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Citizen Self-Service set to save 752 Staff Hours per Month at Croydon

Saturday, May 17th, 2008

The London Borough of Croydon can now present customer account information through secure online accounts enabling citizens, businesses, social landlords and other partners to answer their own Council Tax, Business Rates and Benefits enquiries. (more…)

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