Customer Self Service
Gandlake Online maximises channel shift by providing the most comprehensive and satisfying user experience possible. 62% of all contacts at Harrow are now made through their website.
Gandlake Online drives down costs by replacing more expensive telephone and face to face contacts. Harrow has achieved a 65% reduction in their cost per enquiry from £2.23 to 77p.
Gandlake Online provides complete account access for customer service staff. Harrow recently achieved customer excellence accreditation with over 90% of calls resolved at first point of contact.